A hosted call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled. Customer interactions are hosted on a service provider’s back-office systems, therefore offering a lower cost of ownership.
A hosted call center offers the services that a premise-based customer service center provides as well as worry-free tech support. As customers are quickly adopting digital channels—such as social media, mobile, and web—for customer service, the ability to support those channels without added infrastructure, maintenance and support costs is a major business benefit.
An origins virtual call center can quickly expand your customer service capabilities through:
- Rapid, cloud-based deployment
- The lower total cost of ownership
- Flexibility and scalability to meet your operational needs now and in the future
- Latest customer service innovations without expensive and time-consuming maintenance costs
- State-of-the-art capabilities with zero up-front capital investment